FREQUENTLY ASKED QUESTIONS

WHAT IS A WEDDING STYLIST?

Wedding stylists are often the unsung heroes of the wedding world. Responsible for nailing the look and feel of your wedding day, stylists have the all-important vision and the ability to execute perfection.

Though this may be unknown, wedding styling isn’t simply just flowers and candles. It’s more about bringing the whole picture together by nailing the tiniest details that matter to the couple – even if they didn’t know they need it until they see it all come to life.

Wedding styling is as important as your celebrant or photographer, as we are the ones that will create the look and feel that you are wanting for your day. We will set the scene and ensure your vision comes to life, from start to finish.

It’s also a massive stress relief handing all of this wedding styling management over to the pros, so you can be sure that everything is going to be considered, planned, accounted for and look damn good – all while you don’t have to lift a finger!

The biggest misconception for wedding stylists, is that clients think we only do the styling. In fact, we offer the full package, which includes not only your wedding ceremony styling, but your wedding ceremony planning and on the day assistance if you need. We can oversee the entire wedding ceremony – from start to finish. We can be that one person that knows your wedding and what you want, as well as the couple does, and we will work tirelessly to ensure that your wedding planning and the big day is exactly how you have envisioned it.

BOOKING A WEDDING CEREMONY PACKAGES - HOW IT ALL WORKS?

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Browse our Wedding Packages and Our Collection pages. Decide on the package and any additional items you would like to hire for your event.

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Email us at info@propgarage.com.au with the following information:

  • Couple's name​

  • Event date

  • Event location

  • Ceremony start time

  • Venue booking time slot

  • Contact phone number(s)

  • Package and/or hire items you are interested in

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We will email you with a quote within 48 hours.

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If you are happy to proceed with our quote, we require a 50% deposit to secure the items for your special day. The balance and security bond is then due 4 weeks prior to your event date, however if your event date is within 4 weeks of your booking we will require full payment. Please read our cancellation terms below.

| 5 |

To ensure we bring your vision to life we will review your venue and its location. Along with your suggestions we will plan and provide you with a detailed diagram of your wedding ceremony layout for you to review. You can send us Google Maps' pinpoint and images of your preferred setup location along with any inspirational photos you have found online.

| 6 |

On the event day, all you will need to do is turn up! We will ensure to arrive approximately an hour before the ceremony venue booking time to prepare for the setup and styling of your event.

DO YOU SET UP AND STYLE THE WEDDING CEREMONY?

All of our Wedding Packages include delivery, setup & style, dismantle and removal of the items at the end of your ceremony.

WHY ISN'T YOUR PHONE NUMBER LISTED?

We communicate with multiple couples so we have found that the best way to keep track of all communications, updates and changes is via email. That way both parties have a detailed record that can be referred back to should we need to.

In the event where we need to contact you urgently, we will give you a call. We may also send you SMS or call you in the lead up to our on-site meeting, to which you will then have access to our personal phone number(s). But please understand that for record keeping purpose it is preferred that all communications are to be made via email.

DO YOU STYLE WEDDING RECEPTIONS?

We specialise in setting up and styling wedding ceremonies for both indoor and outdoor venues. At current we have not extended our services to cover the styling of wedding receptions.

CAN WE DRY-HIRE YOUR PROPS?

Dry-hire is when you hire props and equipment without the need of any accompanying operators or staff. So, basically a DIY type model where you do everything yourself.


You can dry-hire selected items, particularly those that are not fragile or do not require assembly*. The minimum hire amount is $400.00, excluding security bond, delivery and collection charges (*extra charge if assembly and dismantling required by us).

DELIVERY

All our wedding packages comes with full service delivery. This means we will personally deliver the items to your event location on the event date approximately an hour before the venue booking start time to set up and style your ceremony.

The delivery fee is included in all our wedding packages. However, a travel surcharge will apply if your event venue is more than 60km from our location or is outside the Sydney Metropolitan area. We will let you know of any additional delivery fees in your quote. 

DO YOU OFFER FACE-TO-FACE CLIENT CONSULTATION?

Email consultation is free as part of our service. We will work with you to assure that your vision is recreated to perfection. So, you will be provided with details of our plans and a detailed diagram of the layout of your wedding ceremony at your chosen venue.


You may request for a face-to-face on-site meeting if you require (fees apply).

CAN I SEE A MOCK UP OF THE SETUP?

Upon request, we can show you mood boards, actual photos of our past set-ups, inspirational photos and photos of mock-ups of specific items before your event to ensure that you are happy and satisfied with the final set up on the day.

Any mock up that we do will be at our private residence where we will take photographs and send to you after. If you would like to arrange a full mock up, additional fees will be charged for props, delivery, setup, pack-down and collection, if applicable.

WHAT IF I NEED TO CHANGE THE EVENT DATE OR CANCEL THE BOOKING?

We will certainly try to accommodate any date changes you require if the new date you have selected is available and sufficient notice is provided. However, if you cancel your booking due to change-of-mind or change of date, the following cancellation policy will apply.


All changes and cancellation are to be in writing via email. No verbal cancellations will be accepted as this is to minimise any misunderstanding.


For our full cancellation terms please see our Terms and Conditions page.

INCLEMENT WEATHER

In the event of rain or high winds, if you choose to hold your wedding outdoors despite weather, we reserve the right to withhold any items that may be damaged by the rain or wind. An additional surcharge will also apply.

For our full terms on Inclement Weather please see our Terms and Conditions page.

WHAT HAPPENS IF THE HIRED ITEMS ACCIDENTALLY DAMAGED OR LOST?

We understand accidents do happen. Hence, why you will need to pay a Security Bond on all event packages and hire items. This bond is payable 4 weeks prior to the event date.


If something is damaged or misplaced by you or your guests, we will let you know the amount required to cover the damage or replacement cost.


The  Security Bond will be reimbursed within 5 business days of the event date and after all hire items are returned in their original hire condition. 

FOR OUR FULL TERMS AND CONDITIONS PLEASE CLICK HERE.

Any questions, please contact us at info@propgarage.com.au

 

Sydney, Australia

Sister Site: www.financegarage.com.au

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©2020 by Prop Garage Wedding Styling
ABN 60091920617