FREQUENTLY ASKED QUESTIONS

 

WHAT IS A WEDDING STYLIST?

Wedding stylists are often the unsung heroes of the wedding world. Responsible for nailing the look and feel of your wedding day, stylists have the all-important vision and the ability to execute perfection.

Though this may be unknown, wedding styling isn’t simply just flowers and candles. It’s more about bringing the whole picture together by nailing the tiniest details that matter to the couple – even if they didn’t know they need it until they see it all come to life.

Wedding styling is as important as your celebrant or photographer, as we are the ones that will create the look and feel that you are wanting for your day. We will set the scene and ensure your vision comes to life, from start to finish.

It’s also a massive stress relief handing all of this wedding styling management over to the pros, so you can be sure that everything is going to be considered, planned, accounted for and look damn good – all while you don’t have to lift a finger!

The biggest misconception for wedding stylists, is that clients think we only do the styling. In fact, we offer the full package, which includes not only your wedding ceremony styling, but your wedding ceremony planning and on the day assistance if you need. We can oversee the entire wedding ceremony – from start to finish. We can be that one person that knows your wedding and what you want, as well as the couple does, and we will work tirelessly to ensure that your wedding planning and the big day is exactly how you have envisioned it.

BOOKING A WEDDING CEREMONY PACKAGES - HOW IT ALL WORKS?

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Browse our Wedding Packages and Our Collection pages. Decide on the package and any additional items you would like to hire for your event.

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Email us at info@propgarage.com.au with the following information:

  • Couple's name​

  • Event date

  • Event location

  • Ceremony start time

  • Venue booking time slot

  • Contact phone number(s)

  • Package and/or hire items you are interested in

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We will email you with a quote within 48 hours.

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If you are happy to proceed with our quote, we require a 50% deposit to secure the items for your special day. The balance and security bond is then due 4 weeks prior to your event date, however if your event date is within 4 weeks of your booking we will require full payment. Please read our cancellation terms below.

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Approximately 4 weeks before your event date you will have the option to a face-to-face meeting on location to discuss the final details. Additional travel fees will apply if the location is more than 60km from 2171, and also for additional face-to-face meetings. For your convenience you may send us Google Maps pinpoint and images of your preferred setup location should you not be able to attend the on-site meeting.

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On the event day, all you will need to do is turn up! We will ensure to arrive approximately an hour before the ceremony venue booking time to prepare for the setup and styling of your event.

DO YOU SET UP AND STYLE THE EVENT?

All of our Wedding Packages include delivery, setup & style, dismantle and removal of the items at the end of your ceremony.

WHAT IF I DECIDE TO CANCEL OR POSTPONE MY WEDDING DUE TO THE COVID-19 PANDEMIC?

First of all, we would like to share our deepest sympathies if you are experiencing unwarranted stress and disruptions to your wedding plans due to the COVID-19 pandemic that is affecting the entire world.

As of 8 May 2020, the Government has announced the implementation of a three-step plan:


  • Under step one of the guidelines, weddings will be expanded to allow up to 10 guests in addition to the couple and the celebrant.

  • Step two expands the size of gatherings further, allowing 20 guests at weddings.

  • Step three, the final stage, will allow up to 100 people at weddings.

If you are affected by these restrictions we are more than happy to work with you to ensure the best possible outcome for everyone involved. Many of our couples who had their weddings planned for February, March, April and May have already decided to postpone their weddings to late 2020 or early 2021. We have been able to accommodate all changes :)

If your wedding date is scheduled before the easing of the restrictions have commenced (e.g. May - July 2020) and wish to cancel your booking with us, we will gladly refund your deposit, less 15% for administration fees.

WHY ISN'T YOUR PHONE NUMBER LISTED?

We communicate with multiple couples so we have found that the best way to keep track of all communications, updates and changes is via email. That way both parties have a detailed record that can be referred back to should we need to.

In the event where we need to contact you urgently, we will give you a call. We may also send you SMS or call you in the lead up to our on-site meeting, to which you will then have access to our personal phone number(s). But please understand that for record keeping purpose it is preferred that all communications are via email.

DO YOU STYLE WEDDING RECEPTIONS?

We specialise in setting up and styling wedding ceremonies for both indoor and outdoor venues. At current we have not extended our services to cover the styling of wedding receptions.

CAN WE DRY-HIRE YOUR PROPS?

Dry-hire is when you hire props and equipment without the need of any accompanying operators or staff. So, basically a DIY type model where you do everything yourself.


You can dry-hire selected items, particularly those that are not fragile or do not require assembly*. The minimum hire amount is $400.00, excluding security bond, delivery and collection charges (*extra charge if assembly and dismantling required by us).

DELIVERY

All our wedding packages comes with full service delivery. This means we will personally deliver the items to your event location on the event date approximately an hour before the venue booking start time to set up and style your ceremony.

The delivery fee is included in all our wedding packages. However, a travel surcharge will apply if your event location is more than 60km from 2171 or is outside the Sydney Metropolitan area. We will let you know of any additional delivery fees in your quote. 

DO YOU OFFER FACE-TO-FACE CLIENT CONSULTATION?

Email consultation is free as part of our service. If you book one of our Wedding Ceremony Packages then that will include one on-site face-to-face meeting with us approximately 4 weeks prior to the event date. This is so that we can meet you in person to go over the final details and plan out the setup with you on location, however please note that a distance surcharge will apply if your location is further than 60km of 2171.


In all other instances a face-to-face meeting can also be arranged however this will incur additional travel/ consultation fees.

CAN I SEE A MOCK UP OF THE SETUP?

Upon request, we can show you mood boards, actual photos of our past set-ups, inspirational photos and photos of mock-ups of specific items before your event to ensure that you are happy and satisfied with the final set up on the day.

Any mock up that we do will be at our private residence where we will take photographs and send to you after. If you would like to arrange a full mock up, additional fees will be charged for props, delivery, setup, pack-down and collection, if applicable.

WHAT IF I NEED TO CHANGE THE EVENT DATE OR CANCEL THE BOOKING?

We will certainly try to accommodate any date changes you require if the new date you have selected is available and sufficient notice is provided. However, if you cancel your booking due to change-of-mind or change of date, the following cancellation policy will apply.


All changes and cancellation are to be in writing via email. No verbal cancellations will be accepted as this is to minimise any misunderstanding.


For our full cancellation terms please see our Terms and Conditions page.

INCLEMENT WEATHER

In the event of rain or high winds, if you choose to hold your wedding outdoors despite weather, we reserve the right to withhold any items that may be damaged by the rain or wind. An additional surcharge will also apply.

For our full terms on Inclement Weather please see our Terms and Conditions page.

WHAT HAPPENS IF THE HIRED ITEMS ACCIDENTALLY DAMAGED OR LOST?

We understand accidents do happen. Hence, why you will need to pay a Security Bond on all event packages and hire items. This bond is payable 4 weeks prior to the event date.


If something is damaged or misplaced by you or your guests, we will let you know the amount required to cover the damage or replacement cost.


The  Security Bond will be reimbursed within 5 business days of the event date and after all hire items are returned in their original hire condition. 

FOR OUR FULL TERMS AND CONDITIONS PLEASE CLICK HERE.

Any questions, please contact us at info@propgarage.com.au

Sydney, Australia

Sister Site: www.financegarage.com.au

©2018 by Prop Garage 
ABN 60091920617