FREQUENTLY ASKED QUESTIONS
WEDDING CEREMONY PACKAGES - HOW IT ALL WORKS?
Email us at email@example.com with the following information:
Contact phone number
Package and/or hire items you are interested in
We will email you with a quote within 48 hours.
If you are happy to proceed with our quote, we require a 50% deposit to secure the items for your special day. The balance is then due 4 weeks prior to your event date, however if your event date is within 4 weeks of your booking we will require full payment. Please read our cancellation terms below.
Approximately 4 weeks before your event date you will have the option to meet on location to discuss the final details. Please ensure that you have secured any required permits to use the location.
On the event day, all you will need to do is turn up! We will ensure to arrive approximately an hour before the ceremony venue booking time to prepare for the setup and styling of your event.
DO YOU STYLING WEDDING RECEPTIONS?
Prop Garage specialises in setting up and styling wedding ceremonies for both indoor and outdoor venues. At current we have not extended our services to cover the styling of wedding receptions, but this may change in the future :)
CAN WE DRY-HIRE YOUR PROPS?
You can dry-hire selected items, particularly those that are not fragile or do not require assembly. The minimum hire amount is $500.00, excluding security bond, delivery and collection charges.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept payments via online direct bank transfer and credit card payment (2.3% credit card fee).
Please allow enough time for funds to clear into our account if you are using direct bank transfer.
DO YOU OFFER FACE-TO-FACE CLIENT CONSULTATION?
Email consultation is free as part of our service. If you book one of our Wedding Ceremony Packages then that will include one on-site face-to-face meeting with us approximately 4 weeks prior to the event date. This is so that we can meet you in person to go over the final details and plan out the setup with you on location.
In all other instances a face-to-face meeting can also be arranged however this will incur additional consultation fees.
CAN I SEE A MOCK UP OF THE SETUP?
From the moment you book with us, we will work closely with you to keep you updated with our planning and styling. Upon request, we can show you mood boards, inspiration photos and photos of mock-ups of specific items before your event to ensure that you are happy and satisfied with the final set up on the day.
Any mock up that we do will be at our own private residence where we will take photographs and send to you after. If you would like to arrange a mock up on location additional fees will be charged for props, delivery, setup, pack-down and collection.
WHAT IF I NEED TO CHANGE THE EVENT DATE OR CANCEL THE BOOKING?
We will certainly try to accommodate any date changes you require if the new date you have selected is available and sufficient notice is provided. However, if you cancel your booking due to change-of-mind or change of date, the following cancellation policy will apply.
All changes and cancellation are to be in writing via email. No verbal cancellations will be accepted as this is to minimise any misunderstanding.
Cancellation terms are as follows:
For bookings made more than 8 weeks prior to the event date, you have a cooling-off period of 7 calendar days from the booking date. So if you change your mind you will be eligible for a refund of your deposit, less 10% for administration fees (E.g. if you paid $500 deposit, we will refund you $450).
If cancelled after 7 calendar days of the booking date but before 8 weeks of the event date you will forfeit 50% of the deposit. (E.g. if the deposit was $500, you will forfeit $250).
If cancelled between 8 and 4 weeks of the event date you will forfeit your whole deposit. (E.g. if the deposit was $500, you will forfeit $500)
Any cancellations after the full payment is made (within 4 weeks of the event date), all monies paid will be forfeited.
In the event of rain or high winds, if you choose to hold your wedding outdoors despite weather, Prop Garage reserve the right to withhold any items that may be damaged by the rain or wind. Any item not used on the day of hire due to changed circumstances or inclement weather conditions will be refunded or credited.
Prop Garage reserve the right to charge an additional fee of 10% of the total booking cost if the setup is to continue in wet weather conditions. This amount is for the cleaning and drying fee of the items and will be deducted from the security bond.
Cancellations of bookings/events due to weather will be subject to the cancellation policy above. Prop Garage is in no way responsible for intemperate weather that may cause the client to cancel their booking.
Please ensure that you have a wet weather back-up plan in place in case of inclement weather. Check with the ceremony venue whether they offer a wet weather back-up option for you. We will do our best to accommodate any reasonable request to setup the event in an alternate location providing this does not interfere with other bookings/clients, however a decision must be made no later than 12 hours prior to the setup time.
Any last minute changes made within 12 hours of the setup time may incur additional charges, particularly if the back-up location is not close to the original ceremony site. Additional charges will be deducted from the security bond if applicable.
All our wedding packages comes with full service delivery. This means we will personally deliver the items to your event location on the event date approximately an hour before the venue booking start time to set up and style your ceremony.
The delivery fee is included in all our wedding packages. However, we may charge an extra surcharge if your event location is outside the Sydney Metropolitan area. We will let you know of any additional delivery fees in your quote.
DO YOU SET UP AND STYLE THE EVENT?
All of our Wedding Packages include delivery, setup & style, dismantle and removal of the items at the end of your ceremony.
WHAT HAPPENS IF THE HIRED ITEMS ACCIDENTALLY DAMAGED OR LOST?
We understand accidents do happen. Hence, why you will need to pay a Security Bond on all event packages and hire items. This bond is payable 4 weeks prior to the event date.
If something is damaged or misplaced by you or your guests, we will let you know the amount required to cover the damage or replacement cost.
The Security Bond will be reimbursed within 5 business days of the event date and after all hire items are returned in their original hire condition.
FULL OUR FULL TERMS AND CONDITIONS PLEASE VIEW OUR STORE POLICY
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