TERMS & CONDITIONS
Thank you for considering booking with us. We understand the fine prints are never easy reading, however, in order to ensure a successful partnership to make your event a memorable and smooth-sailing experience, please take some time to read our terms and conditions.
By booking with us, you confirm that you have read, understood and agree to all the terms and conditions set out throughout our website.
The following terms and conditions apply to:
Website visits and any page views of www.propgarage.com.au
Booking products and services by Prop Garage Wedding Styling
“We, us, our” or any similar expressions refers to Prop Garage Wedding Styling.
“You, customer”, "client"or any similar expression refers to the person renting or hiring out items supplied by us.
“Items", "props", "packages", "equipment” or any similar expressions refers to all Prop Garage Wedding Styling products and services.
Prices as listed on the website are current and up-to-date
Prices listed are in AUD and inclusive of GST
All prices on the Wedding Packages are based on the minimum base price for that package, which excludes additional hire items and any surcharges which may apply
All wedding packages are priced at a discounted rate therefore only changes which includes upgrades or additional props or services will be permitted.
There will be no reduction to the package price should any included items be remove or downgraded by the customer
All pricing are based on use of the items during the intended booked event only
Prices are subject to change without prior notice
Changes to pricing will only be made on the website so prices listed are up to date
Pricing increases will not affect any bookings made prior to the change in prices. However, in the event there is a price reduction, you will receive the item at the reduced pricing
GOODS (Condition of goods at start of hire and return)
All hired goods remain the property of Prop Garage Wedding Styling.
All items should be returned in the same condition prior to the hire.
Any concerns for the condition of the items should be addressed by the customer prior to accepting the items.
Any damages incurred while the goods are in the customers' hands will be charged at the full repair or replacement cost of the item (the severity of the damage and the decision to repair/replace will be at the discretion of Prop Garage Management).
Any lost items will be charged at the full replacement value.
DELIVERY & COLLECTION
All our wedding packages and equipment are delivered, set up and collected by us, unless a formal arrangement has been made prior. This means we will personally deliver the items to your event location on the event date or a pre-arranged date/time.
The delivery fee is included in all our wedding ceremony packages. However, you will be charged a travel fee if your event location is more than 60 km from our location.
A distance/terrain fee will apply if we do not have direct vehicle access (loading zone) within 15 metres of the ceremony site, and/or where there are stairs or steps which will prevent us from using a trolley to transport our props and equipment. It is the responsibility of the customer to ensure that they consult with the venue representatives regarding the loading zone availability and terrain for us. We reserve the right to charge this fee after the commencement of the event if this was not disclosed prior.
For DIY prop hires, a delivery fee will be quoted once we receive your quote request with the event date/time and location.
For DIY prop hires, all hire items must be packed up and stored in an accessible place ready for collection, if any items are not packed away and ready for pick up at the designated time which requires our staff to pack-up will incur a surcharge of $250.00 which will be deducted from the security bond, or credit card if the bond is not sufficient to cover this cost.
PAYMENTS (Methods and Security Bond)
[ Advance Bookings ]
A deposit of 50% of the total booking (excluding security bond) must be made within five (5) days of the issue of the formal invoice to secure the items and date.
Should a deposit not be made within the said 5 days, the items and date will no longer be held for you, including any special pricing, unless an alternate arrangement has been made via email prior to.
The balance of the booking (the remaining 50%), including the security bond, must be paid in full no later than 4 weeks prior to the event date.
[ Last Minute Bookings ]
Last Minute Bookings refer to same-day hires or wedding ceremony bookings where the event date falls within 4 weeks of the booking date.
The full balance of the booking, including the security bond, must be paid in full within 5 days of the issue of the formal invoice to secure the items and date.
[ Security Bond ]
A security bond applies to all hires. For special items such as vintage, rare and hard to source items, the bond may be higher and will be stated in the invoice.
A refund for the security bond will be processed within 10 business days after the event date and the return of the hired goods in the same condition prior to the hire.
The security bond will be deducted to recover the cost of repair or replacement of the damaged/lost goods.
Any additional fees that has been incurred will also be deducted from the security bond, such as the "Inclement Weather" and "Cleaning" fee.
Where the security bond does not sufficiently cover the additional fees or the repair/replacement cost of the damaged/lost goods, the customer must pay the surplus costs within 48 hours of notice.
If the security bond is not paid in time of the event date, we reserve the right to withhold any fragile, valuable and hard-to-source items from the event.
[ Payment Methods ]
We accept payments via online direct bank transfer and credit cards (2.3% surcharge on all credit card charges).
Please allow enough time (3-5 days) for funds to clear into our account if you are using direct bank transfer.
CANCELLATIONS, CHANGES & REFUNDS
"Changes" refers to the removal or swapping in/out of specific hire item(s), change-of-mind, and change of date and/or venue.
"Cancellations" refers to the cancellation of the entire booking.
All changes and cancellations MUST be made in writing by emailing firstname.lastname@example.org.
No verbal communication or phone messaging regarding changes and cancellations will be accepted.
Changes can be made up to 4 weeks prior to the event date subject to availability, and providing this does not conflict with other our bookings/clients.
Cancellations can be made any time however will involve forfeiting paid monies as listed below.
For bookings made more than 8 weeks prior to the event date, you have a cooling-off period of 7 calendar days from the date your deposit was received. So, if you change your mind you will be eligible for a refund of your deposit, less 10% for administration fees (E.g. if you paid $500 deposit, we will refund you $450).
If cancelled after 7 calendar days of the deposit payment but before 8 weeks of the event date you will forfeit 50% of the deposit. (E.g. if the deposit was $500, you will forfeit $250).
If cancelled between 8 and 4 weeks of the event date you will forfeit your whole deposit. (E.g. if the deposit was $500, you will forfeit $500)
Any cancellations after the full balance payment is made (within 4 weeks of the event date), all monies paid will be forfeited.
In the event of rain or high winds, if you choose to hold your wedding outdoors despite weather, Prop Garage reserve the right to withhold any items that may be damaged by the rain or wind. Any item not used on the day of hire due to changed circumstances or inclement weather conditions will be refunded or credited.
Prop Garage reserve the right to charge an minimum fee of $100.00 or 10% of the total booking fee, which ever is higher, if the setup is to continue in inclement weather conditions. This amount is for the cleaning and drying fee of the items, and/or our on-site supervision should we need to be present to monitor and re-adjust our props/equipment. This fee will be deducted from the security bond.
Cancellations of bookings/events due to weather will be subject to the cancellation policy above. Prop Garage is in no way responsible for intemperate weather that may cause the client to cancel their booking.
Please ensure that you have a wet weather back-up plan in place in case of inclement weather. Check with the ceremony venue whether they offer a wet weather back-up option for you. We will do our best to accommodate any reasonable request to setup the event in an alternate location providing this does not interfere with other bookings/clients, however a decision must be made no later than 12 hours prior to the setup time.
Any last minute changes made within 12 hours of the setup time may incur additional charges, particularly if the back-up location is not close to the original ceremony site. Additional charges will be deducted from the security bond if applicable.
GENERAL SITE CLEANING
At the conclusion of your ceremony, we will commence the pack-down and dismantling of all props and equipment.
We will only provide a general site clean of any rubbish left that is directly from our hire equipment. E.g. florals, cut down cable ties, plastic cups from the drink station provided by us.
Any rubbish left behind by guests or other suppliers that were the result of food and drinks supplied by you or other vendors will incur a cleaning and disposal fee of $150.00. This is ultimately cheaper than getting a fine from the venue!
[ Parking Fees ]
Any parking fees required to be paid on the day to set up the ceremony will be passed onto the client and deducted from the security bond.
[ Beach Wedding Surcharge ]
A surcharge of $100.00 or 10% of the total booking, whichever is higher, will apply if your ceremony will be held on a beach due to additional cleaning of sand and salt water from the equipment afterwards.
USE OF ITEMS
All items owned and hired out by Prop Garage Wedding Styling should only be used as intended but also common sense would apply.
Common sense is recommended for all use, for example:
We supply vintage doors, but it is for back drop display purposes, not to actually drill into a wall and be used as a door
Our vintage type writer is a great decoration piece, but putting drinks or cakes on it would risk damaging the item
The best use of our products are demonstrated on our web page, and further advice can be provided if requested
DISPUTES AND RESOLUTIONS
All disputes, complaints or concerns should first be raised with us.
Contact can be made in two ways
You can send an email to email@example.com
Complete the online contact form on our website.