TERMS AND CONDITIONS
The following terms and conditions apply to:
Webpage visits and any page views of www.propgarage.com.au
Hiring of items supplied by Prop Garage
“We, us, our” or any similar expressions refers to Prop Garage.
“You, customer” or any similar expression refers to the person renting or hiring out items supplied by us.
“Items, goods or equipment” or any similar expressions refers to all Prop Garage products for hire.
Hire costs are listed with the item on the website
Prices are subject to change without prior notice
Changes to pricing will only be made on the website so prices listed are up to date
Pricing increases will not affect items already on hire, or booked prior to the change. However, in the event there is a price reduction, you will receive the item at the reduced pricing.
Prices listed are inclusive of GST.
Goods (Condition of goods at start of hire and return)
All hired goods remain the property of Prop Garage.
All items should be returned in the same condition prior to the hire.
Any concerns for the condition of the items should be addressed by the customer prior to accepting the items.
Any damages incurred while the goods are in the customers' hands will be charged at the full repair or replacement cost of the item (the severity of the damage and the decision to repair/replace will be at the discretion of Prop Garage Management).
Any lost items will be charged at the full replacement value.
Delivery & Collection
All our wedding packages and prop hire items are delivered and collected by Prop Garage. This means we will personally deliver the items to your event location on the event date or a pre-arranged date/time.
The delivery fee is included in all our wedding ceremony packages. However, you will be charged a travel fee if your event location is more than 60 km from 2171.
A distance/terrain fee will be applied if we do not have direct vehicle access (loading zone) within 10 metres of the ceremony site, and/or where there are stairs or steps which will prevent us from using a trolley to transport our props and equipment. It is the responsibility of the client to ensure they consult the council/venue booking representatives on the loading zone availability and terrain for Prop Garage. We reserve the right to charge this fee after the commencement of the event if this was not discussed prior.
For DIY prop hires, a delivery fee will be quoted once we receive your quote request with the event date/time and location.
For DIY prop hires, all hire items must be packed up and stored in an accessible place ready for collection, if any items are not packed away and ready for pick up at the designated time which requires our staff to pack-up will incur a surcharge of $250.00 which will be deducted from the security bond, or credit card if the bond is not sufficient to cover this cost.
Payments (Methods and Security Bond)
A deposit of 50% of the total hire/booking cost (excluding security bond) must be made within three (3) days of the issue of the formal invoice to secure the booking.
The balance, including the refundable security bond, must be paid in full no later than 4 weeks prior to the event date.
|Instant Hires or Last Minute Bookings
Instant hires refer to same-day hires or wedding ceremony bookings where the event date falls within 4 weeks of the booking date.
The balance, including the refundable security bond, must be paid in full within 24 hours of the issue of the formal invoice to secure the booking.
A refundable security bond applies to all hires. For special items such as rare and hard to source items, the bond may be higher and will be stated in the invoice.
A refund for the security bond will be processed within 5 business days after the event date and the return of the hired goods in the same condition prior to the hire.
The security bond will be deducted to recover the cost of repair or replacement of the damaged/lost goods.
Any additional fees/surcharges will also be deducted from the security bond, such as the "Inclement Weather" fee (please see our FAQs)
Where the security bond does not sufficiently cover the additional fees or the repair/replacement cost of the damaged/lost goods, the customer must pay the surplus costs within 48 hours of notice.
If the security bond is not paid in time of the event date, Prop Garage reserve the right to withhold any fragile, valuable and hard-to-source items from the event.
We accept payments via online direct bank transfer and credit cards (2.3% surcharge on all credit card charges).
Please allow enough time (3-5 days) for funds to clear into our account if you are using direct bank transfer.
Cancellations, Changes and Refunds
"Changes" refers to the removal or swapping in/out of specific hire item(s), change-of-mind, and change of date and/or venue.
"Cancellations" refers to the cancellation of the entire booking.
All changes and cancellations MUST be made in writing by emailing firstname.lastname@example.org.
No verbal communication regarding changes and cancellations will be accepted.
Changes can be made up to 4 weeks prior to the event date subject to availability, and providing this does not conflict with other our bookings/clients.
Cancellations can be made any time however will involve forfeiting paid monies as listed below.
For bookings made more than 8 weeks prior to the event date, you have a cooling-off period of 7 calendar days from the booking date. So if you change your mind you will be eligible for a refund of your deposit, less 10% for administration fees (E.g. if you paid $500 deposit, we will refund you $450).
If cancelled after 7 calendar days of the booking date but before 8 weeks of the event date you will forfeit 50% of the deposit. (E.g. if the deposit was $500, you will forfeit $250).
If cancelled between 8 and 4 weeks of the event date you will forfeit your whole deposit. (E.g. if the deposit was $500, you will forfeit $500)
Any cancellations after the full payment is made (within 4 weeks of the event date), all monies paid will be forfeited.
In the event of rain or high winds, if you choose to hold your wedding outdoors despite weather, Prop Garage reserve the right to withhold any items that may be damaged by the rain or wind. Any item not used on the day of hire due to changed circumstances or inclement weather conditions will be refunded or credited.
Prop Garage reserve the right to charge an minimum fee of $100.00 or 10% of the total booking fee, which ever is higher, if the setup is to continue in inclement weather conditions. This amount is for the cleaning and drying fee of the items, and/or our on-site supervision should we need to be present to monitor and re-adjust our props/equipment. This fee will be deducted from the security bond.
Cancellations of bookings/events due to weather will be subject to the cancellation policy above. Prop Garage is in no way responsible for intemperate weather that may cause the client to cancel their booking.
Please ensure that you have a wet weather back-up plan in place in case of inclement weather. Check with the ceremony venue whether they offer a wet weather back-up option for you. We will do our best to accommodate any reasonable request to setup the event in an alternate location providing this does not interfere with other bookings/clients, however a decision must be made no later than 12 hours prior to the setup time.
Any last minute changes made within 12 hours of the setup time may incur additional charges, particularly if the back-up location is not close to the original ceremony site. Additional charges will be deducted from the security bond if applicable.
General Site Cleaning
At the conclusion of your ceremony, Prop Garage will commence the pack-down and dismantling of all props and equipment.
Prop Garage will only provide a general site clean of any rubbish left that is directly from our hire equipment. E.g. florals, cut down cable ties, plastic cups from the drink station provided by us.
Any rubbish left behind by guests or other suppliers that were the result of food and drinks supplied by yourself or other vendors will incur a cleaning and disposal fee starting from $150.00. This will depend on the amount of rubbish and disposal location. This is ultimately cheaper than getting a fine from the venue!
Use of items
All items owned and hired out by Prop Garage should only be used as intended but also common sense would apply.
Common sense is recommended for all use, for example:
We supply vintage doors, but it is for back drop display purposes, not to actually drill into a wall and be used as a door
Our vintage type writer is a great decoration piece, but putting drinks or cakes on it would risk damaging the item
The best use of our products are demonstrated on our web page, and further advice can be provided if requested
Disputes and Resolutions
All disputes, complaints or concerns should first be raised with us.
Contact can be made in two ways
You can send an email to email@example.com
Complete the online contact form on our website.
If you are not happy with our response or resolution you may find more information on escalation procedures here:
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